Check with your medical insurance broker, if you have one. That is who set up and oversees our STD and other voluntary benefit policies. We use Colonial Life. Employee paid. Prior to my start at this practice, they were using Aflac but canceled it ...

Hi Emily, I can't recommend strongly enough the use of behavioral interview questions! As an HR Manager growing up in the Lilly world a thousand years ago or so, I sought certification through a group called DDI as a coach and trainer in the area of ...

If we did something wrong, we apologize. It's the right thing to do. Along with compassion comes honesty, two of the values I hold most. ------------------------------ Stephanie Yeomans Practice Manager Pinnacle Animal Hospital Arden NC 828-676-2332 ...

This message was posted by a user wishing to remain anonymous Hello! I have 5 practice managers that I oversee. I have one that is a challenge. He is always complaining about something. He will complain about things that are not possible to fix (not ...

There is the CYA answer of never admitting fault, and then there's the ethical approach of being accountable. In my clinic, if we make a mistake, we own it, do our best to make it right, and (depending on the circumstances) contact PLIT and/or our attorney. ...

Hello, I'm a new practice manager as well, however I been in manager for a long time. I do a personality phone interview prior to bring the person in for a in person interview. I created templates for interviews base on the position. Also when interviewing ...

We have Idexx NEO and use OttoFlow as well (Not OttoPay). Have had it for close to a year and are very satisfied with it. The features we find the most useful are the new client forms, we are Urgent Care as well and see many new clients, and the texting ...

I have a new receptionist who is doing decently with catching on with the technological part of the job but is really struggling with taking any questioning/pushback from clients personally. She gets defensive and does not deescalate minor situations ...