I agree Jake and you articulated this very well. Having an honest conversation before booking. ------------------------------ Lisa Grim Owner Equitage Horsecare Encinitas CA 7606342144 lisa@drlisagrim.com ------------------------------

We have been trying to be more intentional about client relationships that are on the fence like this. I've been trying to approach these situations with more direct, respectful conversations. I would call them and frame it as making sure expectations ...

Thank you! I'll look for that book! Sent from my iPhone

We are an emergency practice with an unfortunate higher turnover rate for our CSR staff due to the job itself. Some of our new hires may be new to the vet field in general and need a bit more guidance when it comes to triage. We ended up purchasing copies ...

I’m in small animal GP, but I do a weekly order. I take the revenue from the week prior and calculate 10-12% and that is my inventory budget for the week. I know some weeks may be under budget and they balance out anything that may be closer to 15%. ...

I have worked in quite a few hospitals as an LVT that used this and it works wonders! I am in the process of revamping mine for my hospital. Once I complete I will share it here, I am finalizing my CSR one this week (it is not leveled as this will be ...

This message was posted by a user wishing to remain anonymous Hello all - I was wondering if any of you have thoughts on how best to handle this situation. We are a specialty practice so our treatment focus is very narrow. We have a specialist owner ...

I have a team member who has been with the company for several years and is very loyal. She has a strong personality, which has created challenges working with certain team members. She would benefit from improving her interpersonal boundaries and communication ...