We are a small practice with three DVMs one of which is the PO. One of the DVMs sees an early morning appointment 3 days a week and twice so far this year she has had to call in last minute so the PO has rushed to get in early to take that first appointment. ...

Amazing! First sign your doing amazing.... your questioning yourself and looking to do better! Keep going! All of the other comments have great resources! What I found to be helpful was to create a system for myself. I have a document that has a bunch ...

I agree with Liliana. I would emphasize her 3rd point. If you don't have expecations for not only this staff member but the entire team already set, you need to do so immediately. Have a handbook standard for when you should call in, who that call in ...

I think you're asking all the right questions here, and you're being really thoughtful in how you're approaching it, which matters! I wouldn't recommend walking away from this. When situations like this go unaddressed, they tend to repeat and can slowly ...

Hello I am looking for either a referral for a veterinary rehab therapist or a school or program where I can inquire about hiring in the Suffolk County Long Island area. ------------------------------ Tara Archer Practice Manager Shirley Veterinary ...

This message was posted by a user wishing to remain anonymous Honest question for you... how do you plan to enforce the no-gossip policy? I only "hear" it when one of my team finally gets fed up and comes to talk to me. But then I feel like I can't ...

This message was posted by a user wishing to remain anonymous Just responding to say that I'd like to know the answer to this as well. And I'm in the same boat, but after only a few years in management. I LOVE the operations side of things. Love inventory. ...

This message was posted by a user wishing to remain anonymous Hello all, looking for some advice on how to handle a situation that happened yesterday. One of my VAs called out on Monday morning, saying that she had fallen down the cement ...