Hi Kristina, We used to just have the receptionists ask every time a client came in, and you might imagine how inconsistent that was. One of our doctors, after being continuously frustrated by wrong client phone numbers, came up with the idea to ...

We are considering offering urgent care services at our busy GP. This DVM came from ER medicine and would only do urgent care appointments. We went from 7 DVMs to 5 DVMs in a short period of time. Then, another DVM went on maternity leave. So, the ...

After managing 2 hospitals, absenteeism is the same no matter where you are or what you do or what you say about it or what you write down as a "rule". People will always do what is best for them, not the hospital. They have no financial investment and ...

We use AviMark and if there is missing information my first move is to put an alert up about getting the correct information. Everyone, including the techs, are responsible for asking for any missing information. On occasion I have used the second address ...

I would recommend using Scritch. Their AI CSR, Emily, appears phenomenal. We pride ourselves on our customer care so I was, initially, very skeptical about it and after the 2 meetings with the Scritch team I was sold. Eventually, we were unable to sign ...

We use AVImark and have had both Weave and OTTO. We were not impressed with Weave's integration and options. We downgraded them to phone only (includes text) and we are now using OTTO Flow and OTTO Pay which we have been very happy with. We have been ...

The good news is that you have lots of options!! I recommend going to vetsoftwarehub.com . You can see companies available, what they do, etc. and also get some advice on how to choose and what to look for during a demo. I also recommend always asking ...

Welcome! Looking forward to growing with you as well! ------------------------------ Jessica Harrell Office Manager Spurlock Road Vet Clinic Nederland TX 409-727-0287 jharrell.spurlockrdvet@gmail.com ------------------------------