Direct booking has been extremely well-received by our clients. We have it set up for DVM wellness exams and vaccine appointments with our our nursing team. However, we still have clients who try to schedule other things through there and it's easy ...

I think their concern is valid. Even if a case doesn't need to be rechecked in our minds, clients often reach out with questions and desire for more advice. Someone has to carry that burden. If you cannot handle the caseload now, how will this doctor ...

I could be way off here but tone in text messages is tough. You did ask them to come in, if possible, to help with admin tasks. I think that the team member needs to be reminded of the call out policy, and as for the rest of the team, stand on business. ...

We are also on Cornerstone and used to also have our team ask, but as with yours, it was inconsistent at best, we now do this same thing and attach it in client communications. I ------------------------------ Patty Zoller Practice Manager Mesa Veterinary ...

Welcome! --------------------------------- Kimberly Moskoviz Match Advisor & Culture Ambassador VetMatch, Florida <maskemail> kemoskoviz@... </maskemail> ---------------------------------

Welcome, Alice! As others have said, VHMA is a wonderful resource as you progress in your career as a manager and along your journey to earning your CVPM! If you haven't already, I'd recommend you also join the CVPM Candidate community. ------------------------------ ...

Good morning! We have been using OTTO for over 2 years and now I am interested in Direct Booking with them. Anyone here use that service with them? How was the transition? Is it an extra cost? I do have a meeting set up next week with a rep but you all ...

Hi Kristina, We used to just have the receptionists ask every time a client came in, and you might imagine how inconsistent that was. One of our doctors, after being continuously frustrated by wrong client phone numbers, came up with the idea to ...