Good Morning / Afternoon fellow members of VHMA. I was hoping someone on here would be willing to help my practice and myself with our end of day cleaning task sheets. My fellow manager and I have decided that we are now going to assign certain employees ...

I feel like this is a yearly battle, but this year seems tougher. I went through all of our chronic medication monitoring and added quite a few things that we were not emphasizing. That has helped. I think the other thing to look at is how to make the ...

Hi, Jake. I would be very interested in receiving copies of your two posters dealing with AI and PII. Thanks so much, in advance!! Wendy Wendy Wintman Hospital Manager County Animal Hospital 49 Congers Road | New ...

Hi there, I would suggest working on compliance within the appointments. Especially wellness to start - looking at what percentage of compliance is for preventative labwork panels (full, fecal, accuplex), looking at compliance for vaccines and preventatives. ...

Hi Kristina, I have been there before and I think I finally am making headway on the average appointment/Invoice issue and the team and I tackled it in a couple of ways. We use flex 10 scheduling meaning appointments that don't need 30 minutes are ...

Talia, VHMA recently released the Leadership Through Partnership workbook. The workbook includes many resources, and there are accompanying videos. https://www.vhma.org/resources/leadership-through-partnership-workbook ...

Hi All, I was wondering if anyone has a tool or resource for improving communication between the PO/Medical Director and their Practice Manager? I have previously taken some CE about creating a "ways of working" contract but I'm not able to find that ...

Christeen - how do you like When I work? ------------------------------ Tisha Bruemmer Practice Administrator Heekin Animal Hospital Taylor Mill KY 8595818250 t.bruemmer@heekinanimalhospital.com ------------------------------