You have received good advice from others. But this sounds like it is about emotion more than status or pay. If you are close with her I would have a conversation that says "You know I care about you as a person and I see you wearing yourself down ...

Thank you, Melissa- I appreciate your response! ------------------------------ Michelle Koon Practice Manager Island Hammock Pet Hospital Key Largo FL 305-852-5252 michelle.koon@ihph.net ------------------------------

Thank you, Nicholas- I appreciate the insight! ------------------------------ Michelle Koon Practice Manager Island Hammock Pet Hospital Key Largo FL 305-852-5252 michelle.koon@ihph.net ------------------------------

Do you have any Spanish speaking clients that could maybe help you? Ask them to have a conversation with the person in Spanish and see how fluent they are? Just throwing ideas out there, I've never thought to do anything like that! ------------------------------ ...

I send out a No Show Warning letter that basically states we reserve the right to charge a fee for No Shows but have waived the fee for this first missed appointment. If they No Show again then they receive the No Show fee, which is the cost of the exam. ...

Until 2 years ago, our veterinarians took turns taking calls and seeing after hours emergencies (most of the time with my help, so I was on call 24/7/365). However, since one has retired and I have only 1 FT and using PT veterinarians, I made the decision ...

https://www.summitcollects.com/services/veterinary-collection-solutions/ I have used Summit for few years now. They have a department that specializes in veterinary collections. ------------------------------ Tracy Koonce Hospital Operations Manager ...

Hello, I would recommend conducting a formal performance review to revisit the responsibilities associated with the Lead Technician role. Since these additional responsibilities were not part of her role prior to the promotion, it's important to reassess ...