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    Effective pricing decisions are crucial to the business success and long-term sustainability of a veterinary practice. To support data-driven decisions by veterinary practice owners and managers, the VHMA has developed a series of best practice tools supported by industry, as well as pet owner research. 

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    It’s time to think strategically about the challenges facing our veterinary practices. The Toolkit introduces a new way of examining existing problems in order to generate better solutions.

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    Recent Discussions

    • Posted in: Open Forum

      This message was posted by a user wishing to remain anonymous Hello, I manage several practices that are owned corporately and they have rolled Dodo out network wide for all their hospitals. I was very optimistic, but seeing it used in several different ...

    • Posted in: Open Forum

      Hi Carrie, That sounds like a dream! Thank you so much for sharing this information with me. I will look into using them as well. Best, Marissa ------------------------------ Marissa Lawson Practice Manager Animal Hospital of Fort Lauderdale ...

    • Posted in: Open Forum

      Yeah, I feel like I remember learning that you need to legally keep all old/inactive MSDS/SDS for 30 years. I very well could be wrong though! ------------------------------ Heather Kolar Practice Manager Grayslake Animal Hospital Grayslake IL 847-223-8612 ...

    • Posted in: Open Forum

      Hi Tisha, Scheduling will all depend on your doctor/tech ratio. At my office, each doctor has 2 technicians and our appointments are 20 minutes long. We are open 8-6 and have 4-5 doctors in appointments each day. Our "Same Day Appointments" are ...

    • Posted in: Open Forum

      I believe this has been discussed before. What do you do with clients who call, schedule an appointment and then not even 24 hours later cancel the appt. We have a cancelation policy. The owners must give a 24 hours notice when canceling appts. But ...

    • Posted in: Open Forum

      Hi Marissa, I feel your pain when it comes to IHC's! They are extremely time consuming and stressful. My practice stopped doing these all together and now use a WONDERFUL company call Pawsitive Pet Health Certificates, which takes away ALL of that ...

    • Posted in: Open Forum

      Hi Maria, Thank you so much for that thoughtful response! I scheduled a demo for passpaw, I am excited to learn more. This is something I wanted to start on my own. I have been the only one at my current location doing international health certificates ...

    • Posted in: Open Forum

      This is the template we use. Obviously at times it doesn't always work and things need to shuffle but for the most part this is what we stick to. The 15 min overlap is for a technician to go into the room and get a history. This allows a full 30 min for ...

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    Career Center

    Insiders' Insight - KPI Report

    • The March 2026 VHMA Insiders' Insights KPI report shows modest revenue growth for veterinary practices despite continued softening in patient demand. Year-over-year revenue increased by an average of 3.6%, ...

    Insiders' Insight - Mgmt Trends

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