I also support the recommendation for Unreasonable Hospitality. I found it helpful to remind the team, how would you like to be treated (AKA "Golden Rule"). Let them share and reflect on their experiences of exceptional customer service (after all we ...

Good afternoon, Are there any good conferences to attend to recruit a DVM? ------------------------------ Phil Favero Practice Manager Watertown Animal Hopsital Watertown NY 315-788-1711 manager2.0@watertownpetcare.com ----------------------- ...

At my clinic I have an attendance policy that everyone adheres to. You get occurrences when you call in, are tardy for shift, and when you do not clock in and out appropriately. Not clocking out appropriately or clocking in early can be considered "theft ...

Good afternoon, I wanted to reach out and see what percentage everyone raises their prices yearly? Does it differ or is there a more standard approach. Does anyone reference anywhere to calculate increases? ------------------------------ Phil ...

I second Sherrie's recommendation of Unreasonable Hospitality - it will change how you think of customer service forever!! ------------------------------ Jessica Fuller Director of Partnerships & Business Development PawsTime Fort Worth TX 919-444-3279 ...

We are a three doctor private general practice. We have three full time RVTs (besides myself working full time as a Practice Manager), 5 full time veterinary assistants, 2 cross trained vet assistants, and 2 part time assistants. Our cross trained assistants ...

Sarah, I love your idea of the stash of rewards for staff who go above and beyond. I may have to implement something like that. I like the idea of getting lunch or some kind of treat for them. My crew are caffeine addicts and all enjoy some form ...

We started last year a "Legend of the month" Each month prior to our monthly staff meeting the team as a whole votes for that team member they feel went above and beyond... So this is peer based. We recognize them at meeting , they get a plaque that ...